A successful business is keenly aware of what is happening within each department. Like a well-oiled machine, communication is streamlined and processes work like a factory. At the core of these successful businesses is some kind of system of record – in most cases it is a CRM (Customer Relationship Management) software. The largest SaaS software company in the world is the creator of the most popular and successful CRM’s on the planet – Salesforce.com.
CRM enables a variety of services and helps sales organizations automate them. Traditionally, the management of the CRM fell into the bucket / title of salesforce revenue operations but over time the phrase and the role has expanded to include other areas of the business that impact revenue such as marketing, customer success and support. The new term that encompasses all of these revenue centers is Revenue Operations; sometimes the two words are combined as the phrase “RevOps.” Revenue operations are still new to many companies. Rather than having separate silo’ed data analysis and reporting for the different departments, RevOps seeks to combine and manage revenue related operations across Sales, Customer Success, and Marketing.
Revenue operations oversee and bring together major four areas of accountability from departments:
The main task for revenue operations is to push and nurture growth through efficiency throughout the client lifecycle. Revenue operations help keep all the business departments streamlined and on the same page by handling Sales, Customer Success, and Marketing as stakeholders. When all the teams and departments are aligned, more revenue is generated in considerably less time.
RevOps allows Sales, Customer Service, and Marketing to remain focused on the specific goals by taking the lead on technical and operational overhead. Go-to-market teams focus on getting leads, expanding accounts, and closing deals.
Revenue operations work to locate and remove anything that is a roadblock in the marketing, customer lifestyle, and sales departments so the process can move faster with better results. A straightforward model allows for the confidence to make changes for the better of the business, like expanding the sales and marketing teams.
Salesforce and Revenue Operations
As mentioned at the beginning of this article, Salesforce is used by businesses around the world. Having a CRM that is configured correctly saves businesses both time and money. According to SevenTablets, Salesforce is used by over 150,000 companies worldwide and the number continues to grow at a rapid rate. Process automation in a CRM is no longer a thing of the future.
The CRM allows all departments to see and understand where marketing, sales, and all other departments are in the sales funnel. Salesforce is an essential tool when it comes to keeping all the data streamlined. RevOps can use the data that is collected to help all the teams thrive and to train those that are new to the company.
AutoScribe by SalesDirector. ai
Other programs can be used with Salesforce that helps with efficiency. One such tool is revenue intelligence forecast This application or program takes data entry to a whole new level. AutoScribe automatically captures and creates new accounts, tracks emails, and meetings inputs it into the CRM, so that team members do not have to enter data and information manually. AutoScribe keeps teams on the same page and optimizes marketing to drive and increase revenue.
Is your business ready to increase revenue? Check out AutoScribe today! Your teams will be happy with less manual data entry, and they can concentrate on what they do best!